Tree FX Terms & Conditions
Upon acceptance of our quote, you acknowledge and agree to all Tree FX Terms and Conditions as outlined on the following pages and on our website.
All works will be carried out safely and professionally by fully qualified and/or appropriately trained staff.
All works undertaken are in accordance with the Australian Standards and relevant local authority by-laws.
Insurance
Tree FX is fully insured. Copies of relevant documentation can be presented on request. By accepting this quote the client (you) forms a contract with Tree FX and accepts the following terms and conditions.
Certificate of currency – Tree FX is covered by its insurers on public roads and public liability to $20 million.
Council Permissions & Permits
It is our policy to undertake due diligence to check with local councils regarding permission and permit requirements where necessary.
Clients are responsible for providing, to our satisfaction, council evidence of permission, permits or exemptions for tree pruning and tree removal in writing with accompanying documentation as required.
Tree FX reserves the right to withdraw from any contract where appropriate documentation is not provided or where misleading or incorrect information has been supplied.
Site Conditions & Access
This contract is based on site conditions being as at the time of quoting, or as specified in the quote.
Any alterations that affect access or the ability to complete the contract in the estimated time frame may result in re-quoting the works and forming a new contract or covering costs of delayed or altered work and time frames.
The client will provide Tree FX and its contractors easy & full access to the site at the time that is required to carry out such works.
The client is responsible for keeping the site clear of people and animals during the works.
The client is responsible for removing any movable objects within the tree work zone area that may impact our ability to perform our work, prior to work commencing. This includes but is not limited to: pots, planters, ornaments, furniture, clotheslines, plants, water features, bird baths, garden art, etc
The client is responsible to seek permission from their neighbours in writing for:
– Any works carried out on the neighbouring tree
– Whereby works on the clients tree requires access via their neighbours property
It is strongly advised that the clients inform their neighbours of intended tree works. It is not our responsibility to deal with neighbours or conduct conflict resolution in the event of neighbourly disputes regarding trees. If such matters impede on our work schedule, penalty cost may be incurred.
Underground Services
You as the client are responsible for ensuring accurate information of underground services, including (but not limited to) gas, water, electrical pipes, sprinkler and irrigation systems is provided to Tree FX prior to commencement of works.
If this information is not made available to Tree FX or is inaccurate, and underground services are damaged in any way whether by digging, stump grinding, tree works, vehicles accessing sites or by any other means, the cost of any repairs and organisation of repairers will be incurred by and managed by the Property Owner/Party who authorised the works for the site.
Change of Scope of Works
If the scope of works changes due to unforeseen circumstances, for example habitat, wildlife, bees, we reserve the right to adjust the quote or change the scope of works undertaken.
Additional Work Requests
Additional works requested by you, the client (not in the original contract) will be done at the discretion of the crew on the day and added to the invoice with the original contracted work.
If it fits within our schedule, the crew will give you an estimated price, adjust the contract and will advise the office of any approved (by the client) additional costs.
Please note – some requests may not be possible on the day due to tree permit requirements or time constraints on the crew.
Stump Grinding
When carrying out stump removal it is important to have a thorough understanding of underground services and be able to identify and accurately locate potential problems associated with these (see above – “Underground Services”).
Standard practice is stumps are ground to minimum 300mm below ground level (where services allow), ready for replanting.
Tree FX engage several reputable contractors to undertake these works. Sometimes this work can be carried out on the same day and at other times a second visit may be required.
Please note, after a stump is ground, a pile of wood debris and soil mix remains on site.
Stump Poisoning
Where you choose not to grind the stump or we are unable to due to access or stump location, you can choose to poison the stump – Tree FX will apply one coat of poison to the stump at the conclusion of the tree removal.
Please note, sometimes more than one application is required to prevent re-shooting, while all care will be taken to accurately treat the stump, therefore no guarantees can be made.
Should reshooting occur re-poisoning is the responsibility of the client.
Cancellation
Tree FX reserves the right to cancel any work at any time, without penalty due to:
– Force Majeure
– Poor weather conditions
– Wildlife/habitat
– Works have been deemed dangerous
– Unforeseen circumstances: illness, damaged equipment & environment
Payment Terms & Conditions
Private clients will receive an invoice via email upon completion of works, due within 1 day.*
Commercial clients will receive an invoice via email upon completion of works, due within 7 days.*
*Unless prior arrangements have been made with Management.
Payment methods: Electronic Funds Transfer (EFT)*, Direct Deposit at a Commonwealth Bank Branch* and credit card**.
* EFT and DIRECT DEPOSIT – Please include your quote number as the reference.
**CREDIT CARD PAYMENTS (Visa & Mastercard only, we do not accept American Express) – incur bank fees of 1.45% of the invoice total.
***CHEQUES – Tree FX no longer accept cheque payment.
The client will receive an invoice via email upon completion of works, due within 1 day.
Invoicing
If the quote is intended for a third party, please ensure all details on the quote are correct – including name, company name and address.
If the invoice is to be split between parties please ensure all details are provided to the office upon acceptance of the quote, along with clear invoicing instructions.
Any changes made after the invoice has been issued may incur an administration fee of $55.00
Late payment penalties
Payments not received by Tree FX within 1 day of the invoice date may attract a late payment fee.
If payment for the contract including the late payment fee is not received within 14 days, unless discussed otherwise with Management, the account will be referred to a collection agency or lodgement for VCAT to have the matter heard. All additional costs and fees involved in the collection will be added to the original contract price and be payable by you.